Help starts with the workflow
The fastest support path is to explain what you are trying to do: launch a store, invite distributors, fix product data, process an order, or connect an integration.
Help center
Support for teams running wholesale in BrandGate
Find help for setup, product catalogs, distributors, orders, invoices, storefronts, integrations, and buyer-facing workflows.
Built for different audiences
Founders, operators, finance users, and buyers should all be able to understand the next step without needing technical language.
Getting started
Set up your account, import products, invite team members, and configure your first distributor.
Using the platform
Manage orders, invoices, storefront publishing, distributor details, and daily workflows.
Integrations
Connect BrandGate with finance, ecommerce, payments, shipping, API, and export flows.
Help center
Support should reduce confusion quickly
Good help content makes the product feel more professional because users know what to do next.
Clear labels
Guidance should use the same words users see in the app.
State-specific help
Disconnected, empty, loading, and validation states need plain explanations.
Buyer awareness
Some support questions come from distributors, not only the admin team.
Escalation path
Users should know when to contact support instead of guessing.
Help center
How to get help faster
Send enough context that the team can reproduce the issue or map the workflow.
Name the route or page
Mention where you were working: products, orders, store editor, settings, or live store.
Describe the action
Explain what you clicked, entered, uploaded, or expected to happen.
Include evidence
Add screenshots, error text, browser, device, and whether it affects buyers or admins.
Common help areas
Most questions fall into one of these operational buckets.
Setup
Products, categories, distributors, price lists, and store settings.
Daily operations
Orders, invoices, fulfillment, reports, and buyer questions.
Connections
Stripe, Fortnox, domains, DNS, API, imports, and exports.
Help questions
Where do I get support?
Use the contact page or email support@brandgate.dev with the workflow and page where you need help.
Can support help with rollout planning?
Yes. Share your distributor count, catalog size, and current process so the setup can be mapped clearly.
What should I include for a bug?
Route, browser, steps, expected result, actual result, screenshot, and any console or network errors if available.
Need help with a workflow?
Send the route, action, and expected outcome so support can help faster.
Contact support