Using BrandGate
Customers are responsible for account access, invited users, buyer permissions, and the business data they enter into the platform.
Legal
Terms of service
Professional terms covering use of BrandGate, accounts, acceptable use, customer data, billing, availability, and support expectations.
Service expectations
BrandGate aims to provide a reliable B2B wholesale platform while integrations, external systems, and customer-managed data may affect workflows.
Accounts
Keep login details secure and make sure team access matches each user’s responsibilities.
Customer data
Customers retain responsibility for product, order, distributor, invoice, and storefront information entered into the service.
Billing
Subscriptions, transaction fees, trials, and plan changes follow the pricing and agreement terms in effect.
Acceptable use
The platform should not be used for unlawful, abusive, deceptive, or security-harming activity.
Legal
Terms should be clear before launch
Teams should understand responsibilities before inviting buyers or connecting external services.
Buyer access
Customers control which distributors and users are invited and what they can see.
External services
Payment, accounting, shipping, email, and DNS services may have their own terms and limitations.
Safe configuration
Customers should test settings carefully before changing domains, billing, integrations, or buyer-facing pages.
Support scope
BrandGate can help with product usage, but customer-specific business decisions remain with the customer.
Legal
Before using production workflows
A few operational checks reduce risk when moving from setup to live buyer activity.
Review team access
Invite the right users and confirm permission-sensitive settings.
Check buyer-facing content
Verify products, prices, order terms, storefront pages, and legal details before publishing.
Confirm integrations
Make sure payment, accounting, domain, email, and fulfillment connections are safe and intentional.
Clear responsibilities
BrandGate provides the platform; customers configure the business workflow.
Platform responsibility
Provide and improve the software, security, support, and operational infrastructure.
Customer responsibility
Manage users, buyers, products, pricing, order terms, and data entered into the system.
Shared responsibility
Keep integrations, billing, and production-facing changes intentional and tested.
Terms questions
Who manages buyer access?
The customer controls invited distributors, team users, price lists, and buyer-facing configuration.
Do external integrations have separate terms?
Yes. Payment, accounting, shipping, DNS, and email providers may have their own terms.
Where can I ask legal or billing questions?
Contact BrandGate with the account context and topic so the right person can respond.
Need clarification before rollout?
Contact us with the clause or workflow you want to understand more clearly.
Contact BrandGate